Avinor is launching new kiosk/convenience store tenders with an estimated combined value exceeding NOK 2 billion.

The tenders cover approximately 23 kiosks/convenience stores and one self-service solution across the airports in Oslo, Bergen, Trondheim and Stavanger, aiming to provide travellers on the move with fast, accessible and efficient services.

A service for travellers on the move

Kiosks/convenience stores are an essential and integrated part of the daily operations at Norwegian airports, catering to the need for quick purchases before departure, between flights, or during short layovers. The offerings include simple food and beverages, coffee, snacks, and essential travel items – frequently purchased when time is of the essence.

“Kiosks/convenience stores play a vital role in the overall airport offering. They need to be easily accessible, simple to use, and tailored to the needs of travellers on the move. Through this tender process, we aim to secure solutions that deliver both excellent customer experiences and operational efficiency at our airports,” says Iskra Skram, VP Commercial Development Terminal at Avinor.

Flexible solutions tailored to different airports

Avinor places great emphasis on flexible and operationally efficient solutions that can adapt to the unique characteristics of each airport, including traffic patterns, passenger demographics, and local conditions. The needs vary significantly between airports – from major city hubs to regional transport links – and the kiosks/convenience stores must perform equally well during peak morning rush hours and periods of steady traffic flow.

For travellers, this entails well-organised kiosks/convenience stores, fast service, and accessibility.

A key component of the Avinor model

Kiosks/convenience stores also play a crucial role in Avinor’s commercial revenue model, which helps fund the operation of Norway’s nationwide airport network – including those with lower traffic volumes but significant societal importance.

“Efficient kiosk/convenience store solutions are essential not only for the customer experience but also for supporting the sustainable operation of our airports. This tender process is a key contribution to the overall Avinor model,” says Joachim Lupnaav Johnsen, Executive Vice President for Commercial Areas at Avinor.

What is Avinor looking for in new partners?

Avinor is seeking operators who can deliver reliable, customer-friendly, and efficient solutions, with a focus on:

• Simplicity, accessibility and seamlessness
• Solutions tailored to a fast-paced airport environment and high customer traffic
• Reliable supply chains and operational efficiency

FACTS – Kiosk/Convenience store Concessions Tender

• Airports: 4 (Oslo, Bergen, Trondheim and Stavanger)
• Number of units: Approximately 23 kiosks/convenience stores + 1 self-service solution
• Contract duration: 5 years
• Estimated contract value: Over NOK 2 billion (based on available forecasts)

Total passenger base: 53 million (2025), expected to grow to 56 million by the start of the contract