Yarra Valley Water Enhances Customer Experience and Fuels Digital Transformation Journey by Moving Oracle Software Portfolio to Rimini Street
Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products, and a Salesforce partner, today announced that Yarra Valley Water switched to Rimini Street support for its entire Oracle software portfolio, which includes Oracle Database, Oracle Middleware and Oracle Utilities Customer Care and Billing applications.
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Yarra Valley Water Enhances Customer Experience and Fuels Digital Transformation Journey by Moving Oracle Software Portfolio to Rimini Street (Graphic: Business Wire)
Enabling Digital Transformation While Minimizing Impact to Customer Bills
Yarra Valley Water manages more than AUD$5 billion worth of infrastructure and assets, supporting more than two million people and 58,000 businesses with water and sanitation services. As part of its five-year regulatory cycle, the organization began a digital transformation journey that includes upgrading and enhancing its aging systems. The organization committed to successfully executing their digital transformation – and deliver more value to customers – without impacting customer bills.
“Our work is highly regulated by the Victorian Government, and we have a responsibility to ensure we contain costs and deliver on the commitments we make in our five-year plan,” said Sandra Sanderson, head of ICT Operations, Yarra Valley Water. “Naturally, the Government has shown a keen interest in our digital transformation strategy and how it will impact their constituents, so we needed to find a way to upgrade our operations – and digitally transform – without impacting our service and without increasing customer bills.”
Rimini Street Fuels Digital Transformation, Customer and Regulatory Compliance
Rimini Street presented Yarra Valley Water with a unique opportunity to reduce cost whilst maintaining (and enhancing) existing service levels. The move aligns with the organization’s transformation goals and cost containment strategy by ensuring that technology spend is prudent and focused in areas that provide the greatest value. With enhanced service quality and a significant reduction in annual support fees, the savings not only fuel the utility’s digital transformation agenda, but also ensure its ability to continue delivering on its commitment to keep bills flat for customers, in compliance with its regulatory obligations.
As with all Rimini Street clients, Yarra Valley Water is assigned a Primary Support Engineer with an average of 20 years of specialized enterprise software experience, as well as a team of functional and technical engineers, delivering Rimini Street’s industry-leading service level agreement of 10-minute response times for all Priority 1 cases. Its true follow-the-sun model offers a seamless customer experience around the clock, every day of the year.
“We already see significant value from the switch to Rimini Street,” said Sanderson. “They even stepped up prior to the full transition to help with an outage, getting us back up and running quickly. Rimini Street is the definition of ‘peace of mind’ – proving to be a genuine partner that can deliver 24/7/365 service, particularly in a time of crisis.”
“We are pleased to partner with Yarra Valley Water to help them achieve their long-term customer experience and digital transformation goals,” said Daniel Benad, group vice president and regional general manager, Oceania, Rimini Street. “As a trusted partner, our goal is to enable our clients to rely on our support team with absolute confidence, allowing them to turn their focus to other business priorities, such as digital transformation, customer innovation, cost containment and compliance activities – all under the umbrella of faster, broader and higher quality support.”
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 4,400 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider. To learn more, please visit http://www.riministreet.com, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn.
Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. These forward-looking statements include, but are not limited to, statements regarding our expectations of future events, future opportunities, global expansion and other growth initiatives and our investments in such initiatives. These statements are based on various assumptions and on the current expectations of management and are not predictions of actual performance, nor are these statements of historical facts. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, the impact of our credit facility’s ongoing debt service obligations and financial covenants and operational covenants on our business and related interest rate risk, the duration of and operational and financial impacts on our business of the COVID-19 pandemic and related economic impact, as well as the actions taken by governmental authorities, clients or others in response to the COVID-19 pandemic; catastrophic events that disrupt our business or that of our current and prospective clients, changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse developments in pending litigation or in the government inquiry or any new litigation; our need and ability to raise additional equity or debt financing on favorable terms and our ability to generate cash flows from operations to help fund increased investment in our growth initiatives; the sufficiency of our cash and cash equivalents to meet our liquidity requirements, including under our new credit facility; our ability to maintain an effective system of internal control over financial reporting, and our ability to remediate identified material weaknesses in our internal controls, including in relation to the accounting treatment of our warrants; changes in taxes, laws and regulations; competitive product and pricing activity; challenges of managing growth profitably; the customer adoption of our recently introduced products and services, including our Application Management Services (AMS), Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products, in addition to other products and services we expect to introduce in the future; the loss of one or more members of Rimini Street’s management team; uncertainty as to the long-term value of Rimini Street’s equity securities; and those discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on Form 10-Q filed on November 3, 2021, and as updated from time to time by Rimini Street’s future Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication.
© 2021 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein.
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