Business Wire

OnProcess announces Agora DSI™ – a software management tool that provides deep new levels of actionable insight across the service supply chain

Share

OnProcess, a global pioneer powering the world’s circular service supply chains, announced today the early-access release of its new analytics and intelligent orchestration tool - Agora DSI™. Agora DSI (short for Dynamic Service Insight) provides a unique and connected view across the lifecycle of a service part. It helps businesses gain valuable insight across the planning, delivery and recovery stages of the service supply chain, highlighting potential issues to be resolved before they become critical.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20221116005121/en/

To view this piece of content from mms.businesswire.com, please give your consent at the top of this page.

Agora DSI seamlessly integrates with existing data infrastructure, captures valuable information, and provides valuable insights, all in a single, easy-to-use application. (Photo: Business Wire)

Understanding data across the service supply chain has become crucial for success in the digital era, and yet the systems and processes in place rarely provide the answers. With various systems often disconnected and siloed in nature, and manual processes still commonplace, real visibility and insight into efficiency is simply not an option for most. Agora DSI addresses this by seamlessly integrating with existing data infrastructure, capturing valuable information, and providing valuable insights, all in a single, easy-to-use application.

Built on the OnProcess Agora™ Platform, Agora DSI integrates, transforms and organizes data from external systems using the Dynama Data Factory™ - the cloud-based foundational layer of Agora. This data is then processed by Agora’s Radia Intelligence Engine™, which uses advanced analytics, artificial intelligence (AI) and machine learning (ML) to provide insights in real-time. These insights are then visualized in a series of application modules built on Agora’s orchestration layer.

“Service has become the new battleground for competitive edge, and those companies that provide it best, by solving their customer issues seamlessly and delivering greatest value, will be the winners. By providing real-time visibility of operational KPIs, and issues as or even before they occur, Agora DSI unlocks new levels of efficiency and value in our customers’ service supply chains,” said Oliver Lemanski, CEO of OnProcess.

Agora DSI is currently in limited availability (early-access release), with the full launch and general availability of the product scheduled for February 2023.

To learn more about the Agora DSI early-access program, OnProcess Agora™, Agora Recover™ or to request a demonstration, please visit www.onprocess.com.

About OnProcess

OnProcess supplies technology and services that power the world’s circular service supply chains. Providing managed services and digital transformation expertise that streamlines processes, maximizes customer lifetime value, and improves ‘circular’ sustainability goals, OnProcess is a trusted advisor to many of the world’s leading computer, networking, med-tech, wireless, telecommunications, and IT companies. For more information please visit us at www.onprocess.com.

To view this piece of content from cts.businesswire.com, please give your consent at the top of this page.

Contact information

Media
Yana Semerdzhieva
OnProcess
ysemerdzhieva@onprocess.com

About Business Wire

Business Wire
Business Wire
24 Martin Lane
EC4R 0DR London

+44 20 7626 1982http://www.businesswire.co.uk

(c) 2018 Business Wire, Inc., All rights reserved.

Business Wire, a Berkshire Hathaway company, is the global leader in multiplatform press release distribution.

Subscribe to releases from Business Wire

Subscribe to all the latest releases from Business Wire by registering your e-mail address below. You can unsubscribe at any time.

Latest releases from Business Wire

New Survey Finds Chatbots Are Still Falling Short of Consumer Expectations1.2.2023 17:00:00 CET | Press release

Today, Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, released a new global study that shows while most customers want to use chatbots for automated support, many businesses fail to deliver positive chatbot experiences even as they increasingly rely on them as primary methods of customer interactions online. Additionally, more than half of customers believe a positive or negative chatbot experience is a reflection of the overall brand. The commissioned survey, conducted in November 2022 by Forrester Consulting on behalf of Cyara, explores the consumer sentiment about chatbots. The study polled 1,554 global consumers who have used sales and/or support chatbots in the last six months about their recent chatbot experiences and expectations. For most respondents, chatbots were the top way consumers typically interacted with brands in the last six months. Chatbots are particularly popular with UK consumers, with 72% of UK respondents having typic

Boomi Appoints Former Citrix Executive as President and CFO, and Former SAP Executive as CMO1.2.2023 15:20:00 CET | Press release

Boomi™, the intelligent connectivity and automation leader, today announced the appointment of former Executive Vice President (EVP) and Chief Financial Officer (CFO) at Citrix Arlen Shenkman as President and CFO, and former President, Corporate Marketing at SAP Alison Biggan as Chief Marketing Officer (CMO). This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20230201005169/en/ After recently appointing Steve Lucas as CEO, Boomi adds Arlen Shenkman, former Executive Vice President and Chief Financial Officer of Citrix, and Alison Biggan, former President, Corporate Marketing at SAP, to its accomplished executive leadership team (Graphic: Business Wire) “Boomi believes that building and maintaining connections is fundamental to not only business, but humanity,” said Steve Lucas, CEO at Boomi. “Arlen and Alison’s extraordinary track records as enterprise software leaders at some of the most well-recognized brands in the industry — c

Vista Equity Partners Completes Acquisition of KnowBe41.2.2023 15:17:00 CET | Press release

KnowBe4, Inc. (“KnowBe4”), the provider of the world’s largest security awareness training and simulated phishing platform, today announced the completion of its acquisition by Vista Equity Partners (“Vista”), a leading global investment firm focused exclusively on enterprise software, data and technology-enabled businesses, for $24.90 per share in cash. “Today’s acquisition is a significant milestone for the entire KnowBe4 team. It’s representative of our achievements to date, as well as our potential for continued long-term growth,” said Stu Sjouwerman, founder, Chairman and Chief Executive Officer of KnowBe4. “Vista provides the resources and operational expertise to enhance customer value. We’re thrilled to embark on this next chapter and realize our goals for addressing cybersecurity’s weakest link.” “The human element remains one of the most important yet neglected aspects of cybersecurity,” said Michael Fosnaugh, Co-Head of Vista’s Flagship Fund and Senior Managing Director. “Th

Rimini Street Announces Global Adoption of a Four-Day Workweek Model1.2.2023 15:01:00 CET | Press release

Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products, and a Salesforce partner, today announced the global adoption of its popular four-day workweek program, named “Fabulous Fridays!,” through 2023. The decision to adopt the program for 2023 followed favorable results for both employees and the Company during a six-month trial phase in the second half of 2022. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20230201005440/en/ Rimini Street announced the global adoption of its popular four-day workweek program, named “Fabulous Fridays!,” through 2023. Rimini Street Listens, Measures, and Acts to Create a Better Workplace The bold decision to launch “Fabulous Fridays!” as a four-day workweek pilot in July of 2022 was an acknowledgement by Rimini Street’s leadership team of the physical fatigue and emotional

Snow Software Introduces New Global Partner Program to Drive Exponential Growth in Channel Ecosystem1.2.2023 15:00:00 CET | Press release

Snow Software, the global leader in technology intelligence, today announced a new global partner program designed to enable partners to support customers as they face complex market challenges around managing cost and mitigating risk, while delivering value more efficiently and effectively with Snow. The new program aims to drive exponential growth in the Snow channel ecosystem, creating new opportunities for partners to tap into an estimated and growing $11.5 billion Technology Intelligence market. Developed in collaboration with its current channel ecosystem, the new Snow partner program includes better support for multiple business models of partners, encouraging the creation of value-added services and driving tangible customer success by leveraging Snow technology. The program includes more partner incentives and rewards than the current program, while streamlining collaboration with Snow to better deliver value to shared customers. “Today’s economic climate demands more from eve