Business Wire

Mauritius Telecom and Aprecomm Come Together to Bring Innovation to Customer Experience With Network Intelligence

28.2.2023 12:58:00 CET | Business Wire

Share

Mauritius Telecom, the largest ISP in Mauritius with cellular and high-speed broadband service distribution, today announced its intent to bring Artificial Intelligence based innovative technology to enhance visibility and optimize its residential Wi-Fi connections through a partnership with Aprecomm. This A.I. technology will help Mauritius Telecom to bring proactive Network Intelligence transformation to improve customer experience and to drastically reduce the time for resolution of customer-end issues across their broadband network covering more than 300,000 households.

Speaking on the development, Mr. Kapil Reesaul, CEO, Mauritius Telecom, said, “Mauritius Telecom is the forefront runner in continuous investments in technology to keep innovating and providing the best service to its consumers. The partnership with Aprecomm will help us in our efforts to ensure the best experience across our broadband consumers with faster and proactive resolution of potential issues.”

Pramod Gummaraj, CEO, Aprecomm, said, “We're excited to team up with Mauritius Telecom and implement cutting-edge technology into their network in order to help them cut down on support ticket response times by as much as half and provide a dramatically better experience for their customers. Network Innovation focused on customer experience could be deployed across in the coming months.”

The measurable improvements offered by the integration between Mauritius Telecom and Aprecomm also lead to lower maintenance cost and improved customer satisfaction for one of the country’s fastest growing ISPs.

“With Aprecomm’s vendor agnostic technology, Mauritius Telecom will be able to manage and monitor Network Elements through a unified interface, ensuring assured internet experience to their customers,” said Guharajan Sivakumar, CTO, Aprecomm.

“Network Automation will allow us to bring the best possible experience to our end customers. Measurable customer experience and proactive actions to improve it will be part of this partnership as Aprecomm technology is aligned towards Network Automation,” said Mr. Yagianath Rosunee, CTO of Mauritius Telecom.

About Mauritius Telecom

Mauritius Telecom is the leading provider of an extensive range of ICT services and solutions for both residential customers and businesses in Mauritius, including fixed, mobile, broadband, TV, mobile money and ICT services. Mauritius Telecom has played a pivotal role in the socio-economic development of Mauritius, paving the way for the growth of the ICT industry, which has become a major pillar of the Mauritian economy. Mauritius Telecom has taken bold initiatives to transform the lives of Mauritians, deploying fibre island-wide to provide ultra-high-speed broadband to all, disrupting the payment landscape with a mobile wallet thus revolutionizing payments in Mauritius, launching in 2021 the first 5G Experience Zones and the first 1Gbps fibre internet to home offer in Mauritius. In 2022 Mauritius Telecom’s mobile service, my.t mobile reached the milestone of one million customers.

About Aprecomm

Aprecomm is an industry game-changer with a Network Intelligence Software Stack to understand Customer Experience. Aprecomm offers cloud-based automated solutions to enhance Wired and Wi-Fi network performance. Aprecomm’s patented technology helps in automatically and proactively troubleshooting Wi-Fi issues. This way ISPs and Enterprises will be able to fix them immediately and dramatically minimize down-time. Aprecomm’s solutions help enterprises, ISPs, TSPs improve their business standards through higher reliability, reduced expenses, and speedy ROI.

To view this piece of content from cts.businesswire.com, please give your consent at the top of this page.

Contact information

For further details please contact:
Aprecomm
Shankar Peerthy
Email: Peerthy@aprecomm.ai
Contact: +41-78 685 82 58

About Business Wire

Business Wire
Business Wire
24 Martin Lane
EC4R 0DR London

+44 20 7626 1982http://www.businesswire.co.uk

(c) 2018 Business Wire, Inc., All rights reserved.

Business Wire, a Berkshire Hathaway company, is the global leader in multiplatform press release distribution.

Subscribe to releases from Business Wire

Subscribe to all the latest releases from Business Wire by registering your e-mail address below. You can unsubscribe at any time.

Latest releases from Business Wire

World’s Major Economies Playing Catch-Up as Widespread Adoption Drives Global Real-Time Payments Growth – ACI Worldwide Report29.3.2023 03:30:00 CEST | Press release

New sophisticated use cases for consumers and businesses are driving global RTP volumes to record highs, with 195.0B RTP transactions recorded globally in 2022 — a YoY growth of 63.2% — according to the 2023 Prime Time for Real-Time report, published by ACI Worldwide (NASDAQ: ACIW), a global leader in mission-critical, real-time payments software, in partnership with GlobalData, a leading data and analytics company. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20230328005314/en/ Prime Time for Real-Time 2023 : Key Facts and Figures at a Glance (Graphic: Business Wire) 511.7B real-time transactions globally are forecast by 2027, representing a 2022-2027 compound annual growth rate (CAGR) of 21.3%. By 2027, RTPs are expected to account for 27.8% of all electronic payments globally. India remains the undisputed RTP leader, with a staggering 89.5B transactions in 2022 and a YoY growth rate of 76.8%. India accounted for 46% of al

AGCO’s 2022 Sustainability Report Shows Solid Progress28.3.2023 19:00:00 CEST | Press release

AGCO (NYSE: AGCO), a worldwide manufacturer and distributor of agricultural equipment, infrastructure and precision ag technology, today released its 2022 Sustainability Report. The report showcases AGCO’s progress on environmental, social and governance issues as it strives to deliver farmer-focused solutions to sustainably feed our world. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20230328005749/en/ AGCO is delivering on its sustainability commitments, from industry-leading innovation to improve sustainability outcomes for farmers, to decarbonizing our products and operations, to offering our talented, diverse employees a safer, more engaging workplace. (Photo: Business Wire) “AGCO is delivering on its sustainability commitments, from industry-leading innovation to improve sustainability outcomes for farmers, to decarbonizing our products and operations, to offering our talented, diverse employees a safer, more engaging

Lunaphore Expands Its COMET™ Portfolio to Become the First Universal, End-to-end Spatial Biology Solution28.3.2023 17:00:00 CEST | Press release

Lunaphore, a Swiss life sciences company developing technology to enable spatial biology in every laboratory, today announced the launch of a full expansion of its product offering to provide a universal, end-to-end spatial biology solution, answering the needs of the scientific community from early discovery to late-stage translational and clinical research. This milestone marks the launch of the enhanced version of the company’s revolutionary COMET™ platform and its comprehensive product suite, which includes a wide range of tools and applications across all research and drug development stages. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20230328005685/en/ Lunaphore's universal, end-to-end spatial biology solution portfolio. (Photo: Lunaphore) Lunaphore’s multiplex immunofluorescence (mIF) solution portfolio now includes the latest version of the hyperplex, high-throughput, fully automated COMET™ instrument, providing un

Yokohama Business Events Website Redesign: Discover Yokohama in the Here and Now With Technical-Visits* and New Videos!28.3.2023 17:00:00 CEST | Press release

The Yokohama Convention & Visitors Bureau (YCVB) website is an important point of contact for convention organizers and incentive-travel planners in Japan and around the world. Today, we are announcing that our website has been completely redesigned and now offers new and exclusive experiences for business events—experiences that can be had only in the city of Yokohama. On our new website, organizers can find convenient ways to add value to their conferences and attract more participants as people return to in-person events. Yokohama is a global leader in international conferences with numerous event facilities, excellent accommodations, and tourist attractions conveniently located within the Yokohama bay area. Given the growing demand for close interaction with local communities and the many different types of business events, we have created a new web page featuring technical-visit programs and have given sustainability a larger place in our content. Additionally, compelling videos o

Exclusively for Business Event Participants: Sustainable experiences available only in Yokohama28.3.2023 17:00:00 CEST | Press release

Now, more than ever, a sustainable approach is essential for successful international conferences and events. At Yokohama Convention & Visitors Bureau (YCVB), we value sustainability in all our activities and do our utmost to contribute to a greener, more inclusive, and culturally diverse world. We have therefore created four amazing sustainable experiences, which are exclusively for business event participants, and unique to the city of Yokohama. Yokohama Mobile Yoga Experience yoga anytime and anywhere in the vibrant metropolis of Yokohama. This wellness activity can be held anywhere—parks, conference rooms, or exhibition halls. Inspired by Yokohama’s natural beauty, the yoga sessions use the calming sound of waves, delicate aromas, and images of Yokohama’s beautiful sea to create a relaxing and meditative experience for business event participants. To ensure accessibility to all, the sessions can be arranged for any level of experience, can be held in Japanese and English, and don’t