Business Wire

Dixa Discover Unlocks the Power of Customer Service Data to Drive Growth

Share

Dixa, the conversational customer service platform, announces Dixa Discover, a new analytics suite to help businesses leverage customer service data to make better business decisions. Dixa Discover combines agent performance data, customer insights, quality assurance, and business insights in a powerful new suite of analytics tools. As a no-code solution, it’s easy to use and democratizes data access across the organization.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20221110005070/en/

To view this piece of content from mms.businesswire.com, please give your consent at the top of this page.

Customer Service Analyics -New Dixa Discover (Graphic: Business Wire)

Data is for everyone

“We didn’t want to create a complicated tool that makes customers put on an explorer hat and go out hunting for relevant data,” says Rob Krassowski, CPO at Dixa. “Most analytics offerings on the market are too complex for the majority of people that would benefit. Dixa Discover brings insightful and actionable discoveries directly to customers. You shouldn’t need a degree in data science or experience writing SQL queries to be able to leverage data to make better business decisions.”

Dixa’s new analytics suite includes tools for service agents, team leads, managers, and business stakeholders, delivering the right level of data access to team members throughout the company — while ensuring that organizations have a single source of truth for making business decisions.

Customer service data drives better business decisions

In a study of more than 1,000 business executives conducted by consulting firm PwC, organizations that were highly data driven are three times more likely to report improvements in decision making than those that do not use data effectively.

CS data can be used for more than just improving the CS function, or driving workforce efficiency. Customer support communications provide unvarnished and candid information about a company’s product and service offerings, such as the fit of a particular garment, a pesky bug within a software product, or problems with a specific delivery provider making timely deliveries.With thousands of customer contacts every day, CS departments are treasure troves of conversational insight — if that data can be analyzed effectively.

“Dixa has been a game-changer for us when it comes to data-backed decision-making. We can now see the true LTV of our different customer segments, the cost per contact in our different markets, and even run tests looking at different acquisition channels and various onboarding journeys,” says Harriet Treadwell, Customer Love Director at Butternut Box.

Read more about how to boost your CX with Dixa Discover.

Learn more at dixa.com.

To view this piece of content from cts.businesswire.com, please give your consent at the top of this page.

Contact information

Sylvia Jensen
+44 7872 396 536

About Business Wire

Business Wire
Business Wire
24 Martin Lane
EC4R 0DR London

+44 20 7626 1982http://www.businesswire.co.uk

(c) 2018 Business Wire, Inc., All rights reserved.

Business Wire, a Berkshire Hathaway company, is the global leader in multiplatform press release distribution.

Subscribe to releases from Business Wire

Subscribe to all the latest releases from Business Wire by registering your e-mail address below. You can unsubscribe at any time.

Latest releases from Business Wire

Citi Global Wealth Investments Releases Outlook 2023: Roadmap to Recovery: Portfolios to Anticipate Opportunities8.12.2022 20:07:00 CET | Press release

Citi Global Wealth Investments (CGWI) today released its Wealth Outlook 2023 (Outlook) report, titled Roadmap to Recovery: Portfolios to Anticipate Opportunities. Published twice yearly, Outlook provides in-depth insights into the global economy and financial markets for the year ahead and beyond. The latest edition’s title reflects the investing journey that CGWI envisions and the steps that investors should consider diversifying their portfolios. In 2023, CGWI predicts the weakest annual global economic growth in forty years outside of the Global Financial Crisis and the COVID shutdowns. The year ahead is likely to see: A shallow US recession and worse in some other places such as the Eurozone A recovery in Chinese growth, by contrast, as pandemic restrictions are relaxed US inflation continuing to ease, ending 2023 at around 3.5% The US Federal Reserve to start cutting interest rates by the second half of the year A 10% drop in global earnings per share Just as 2022’s global market

Investopia Hosts Global Football Investors and Leagues Leaders, to discuss the Sports New Economy8.12.2022 19:48:00 CET | Press release

Global business leaders in sports, football leagues’ senior officials and policy makers discussed the future of investments in sports, during an event hosted by Investopia, the global investment platform, in partnership with World Corporate Summit (WCS), in Dubai on 8th December, 2022 within the context of FIFA World Cup 2022, in the presence of H.E. Abdulla Bin Touq Al Marri, UAE Minister of Economy and Chairman of Investopia, and Bernard Caiazzo, President, Global Football Alliance and President, World Corporate Summit. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20221208005576/en/ Photo during Investopia Future of Investment in Sports Event (Photo: AETOSWire) The event’s 10 sessions covered major topics in the sports business from Harnessing the Media Power of Sports for Business to Creating Global Champions in Sport, Achieving Sustainable Development Through Sports, Unique Assets: Alternative Opportunities in Sports Fin

BAI Honors 10 Companies and 10 Rising Star Leaders as Winners in the 2022 BAI Global Innovation Awards8.12.2022 19:42:00 CET | Press release

BAI, a nonprofit independent organization that delivers the most actionable insights in financial services, has named ten organizational winners and one honorable mention for the 2022 BAI Global Innovation Awards. Ten individuals were also named BAI Rising Stars. The awards are the industry’s leading program celebrating achievements in innovation, such as pursuing bold solutions for improving customer experience; implementing advanced technologies; and improving the lives of employees, customers, and communities. Winners were selected by the BAI Innovation Circle, a panel of distinguished judges from around the world who are at the forefront of innovation in the financial services sector. Collectively, the winners represent outstanding contributions by teams and individuals and showcase inspiration from around the world. These global trailblazers have successfully designed and delivered innovations that positively improved customer relationships and served their communities in powerful

Allegro DVT and V-Nova Announce Strategic Collaboration to Accelerate Development of LCEVC Ecosystem8.12.2022 18:32:00 CET | Press release

Allegro DVT, the leading provider of video codec compliance test suites and semiconductor video IPs, and V-Nova, a leading provider of video compression solutions today announce a partnership to accelerate the availability of LCEVC enabled solutions for Video SOCs and ASIC vendors looking at faster time-to-market in the deployment of LCEVC. The two companies will collaborate to address the growing demand for LCEVC with a target to make available both compliance test streams and proven video IPs. This new product roadmap will enable video SOC and video ASIC vendors in a multitude of different markets to integrate and verify the compliance of their LCVEC implementation with the standard, allowing for a safer tape-out and faster time-to-market. Nouar Hamze, CEO, Allegro DVT said, “We were impressed with the performance of LCEVC both in terms of video quality and compression ratio. We also see it as an opportunity to tackle the increasing complexity of video codecs while delivering best-in

Mary Kay Protects Critically Endangered Lemurs and Other Wildlife in Partnership With the Arbor Day Foundation8.12.2022 18:15:00 CET | Press release

Today, Mary Kay Inc., a global advocate for corporate sustainability and environmental stewardship, announced the completion of a reforestation project in Madagascar in partnership with the Arbor Day Foundation, Omaha’s Henry Doorly Zoo and Aquarium, and the Madagascar Biodiversity Partnership. The announcement comes as representatives from around the world gather in Montreal at the United Nations Convention on Biological Diversity (COP 15) to tackle the world’s biodiversity crisis. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20221208005696/en/ (Credit: Mary Kay Inc.) Sustainable forest management is essential to biodiversity conservation. The 42,000-tree project in Southeast Madagascar focused on reversing decades of forest destruction. The forest is home to critically endangered lemurs and other wildlife species found nowhere else on earth. Tree planting efforts were also intended to improve resiliency for the forest and