2020: Our Extraordinary Year in DiDi Numbers

2020 was a year like no other for the world, for DiDi’s nearly 600 million users and driver partners, as well as its 13,000 corporate employees. At the dawn of a new year of hope, we would like to take some time to look back at some of the highlights in 2020 to celebrate the resilience of our people and cities.

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• Protecting local communities is our utmost priority.

Offline, more than 11 million sets of free masks and sanitizers were distributed to millions of drivers and couriers worldwide throughout 2020. DiDi driver-managers helped install 1 million protective dividers in DiDi cars to prevent droplet infection. Hi-tech or low-tech, we went the full distance for tech that works.

Online, all of DiDi’s 30 million+ driver partners went through a Health Guard routine that includes mask, temperature and disinfection checks to log onto daily service.

We stand ready to help our cities. Globally, hundreds of thousands of DiDi drivers and couriers provided more than 6 million free or discounted rides and meals to frontline health care workers and those in need. From mask verification to contact tracing, our engineers open-sourced various technological tools for cities around the world.

• Our safety standards are higher and stronger.

Internationally, major safety incidents on DiDi dropped by 50.8% year-on-year. In-trip disputes and conflicts were down by 42.3%. Sexual-related complaints dropped by 71.4%.

This was made possible by continued safety investments. Across our international markets, DiDi’s risk analysis and management algorithms activated over 361 million control acts ranging from safety reminders, extra verifications, warnings and all the way to geo-fencing and active individual interventions.

But we couldn’t have done it without you and your safety awareness. Drivers and riders outside China chose to activate advanced safety options over 25 million times. In-trip audio recording was used over 1.3 million times. Over 23 million trips were shared with trusted ones.

• With these solid health and safety bottom lines, we helped build stronger and more inclusive communities.

Globally, over 4 million drivers and couriers registered to use DiDi’s platform in 2020, many of whom were looking for extra income opportunities to tackle the challenges arising from the pandemic. Of the newly registered driver partners in international markets in 2020, 13.6% are women. Together with our female employees that account for 40% of DiDi’s workforce, women drivers helped us build higher platform standards of diversity and inclusion.

• Together with these partners, we were able to stay resilient and achieve new growth.

Global daily trips hit a new record high of 60 million in October 2020. We also launched multiple new services including group-buying, courier, and freight businesses to capture demands arising from new consumer dynamics. As businesses focus more on efficiency, DiDi Enterprise Solutions, which helps cut employee and business transportation costs, also saw a 12% year-on-year growth in its client base.

In 2020, six new markets were opened – Russia, Peru, Panama, Argentina, the Dominican Republic and New Zealand. Trips completed outside China reached 1 billion.

• Finally, our numbers also reflected special moments of life in every city we operate:
  
  
  • Small businesses are true warriors: A food shop-owner in Brazil, our star user globally, completed 2,017 trips in 2020 for in-person delivery.
  • There is always one long ride we have to take in life: A Brazilian user took a trip of 999.7 kilometers in 2020.
  • Good food comforts us and makes things right: The most frequent DiDi Food user, a Mexican gourmet, completed 749 orders from 216 restaurants in 2020.
  • The most popular time of the day to place a food delivery order was 3pm in Mexico, 7pm in Japan and 8pm in Brazil.
  • In 2020, the most ordered items in Japan, Mexico and Brazil was large-size beef noodles, traditional pepperoni pizza, beef and chicken burger, respectively.

In times of uncertainty, we heard more stories of love, perseverance and our shared fighting spirit. Kudos to all! We will be back together, back stronger as 2021 brings renewed hopes and commitments.

About Didi Chuxing

Didi Chuxing (“DiDi”) is the world’s leading mobile transportation and local services platform. The company offers a full range of app-based services for over 550 million users across Asia Pacific, Latin America and Russia, including taxi-hailing, private car-hailing, P2P rideshare, bus, bikes & e-bikes, designated driving, automobile solutions, delivery and logistics, and financial services. Tens of millions of car owners, drivers and delivery partners who find flexible work and income opportunities on DiDi platform provide over 10 billion passenger trips a year. Daily trip volume for DiDi’s core mobility services exceeds 60 million during the first week of October 2020.

DiDi is committed to collaborating with policymakers, the taxi industry, the automobile industry and our communities to solve the world’s transportation, environmental and employment challenges with localized smart transportation innovations by leveraging its AI capabilities. We will strive non-stop to create better life experience and greater social value, through building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Contact information

Media Enquiry:

Didi Chuxing
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Sard Verbinnen & Co
DidiChuxing@sardverb.com
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