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Pacific Healthcare Group Selects Rimini Street to Extend the Life and Value of its Highly Customized, On-Premises Oracle Environment

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Rimini Street, Inc. (Nasdaq: RMNI), a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software, and a Salesforce and AWS partner, today announced that Pacific Healthcare Group, the leading sales and marketing services organization for the Southeast Asian healthcare industry, has selected Rimini Support™ for Oracle which includes support for Oracle EBS, Oracle Technology and Oracle Database.

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Pacific Healthcare Group Selects Rimini Street to Extend the Life and Value of its Highly Customized, On-Premises Oracle Environment (Photo: Business Wire)

Rimini Street's comprehensive, high-quality services enable Pacific Healthcare Group to gain greater cost and operational control over its IT roadmap, unlocking funds and resources to invest in digital innovation projects for competitive advantage and growth.

Pacific Healthcare Group Pushes Back on Vendor Roadmap to Migrate to the Cloud

Headquartered in Bangkok, Thailand, Pacific Healthcare Group manages sales and marketing for pharmaceutical companies, medical devices, and other consumer healthcare organizations seeking to expand into Asian markets. Today, the company represents over 50 brands in over 20 countries and connects 600 million patients, customers, and consumers globally.

For more than a decade, Pacific Healthcare Group has used Oracle as its core ERP system, running critical operations such as order management, invoicing, and distribution from their highly customized, on-premises systems. In recent years, the company has been under advice by Oracle to transition to the cloud—a move they felt they did not have a strong business case for. The company was growing, the systems were stable, and the IT team was busy at work, focusing on strategic projects to strengthen their business capabilities.

"We didn't want to slow down the work our development department was doing for the business to focus on an ERP migration project. We needed to better understand the value that we'd get from this migration to Oracle Cloud ERP," said Daniel Lui, CIO, Pacific Healthcare Group. “Moving to Oracle Cloud wouldn’t be any different than moving to another ERP system in our opinion, so we wanted to slow down and evaluate all of our options.”

Pacific Healthcare Group decided staying on-prem, maximizing the value of their IT investments and reallocating the savings of not having to engage in costly, resource-consuming migration efforts, and instead, funding innovation initiatives, would be in their greatest interest.

Premium Support and Flexibility Gained with Rimini Street Allows Pacific Healthcare Group to Focus on Growth

After a full analysis of their options and the ROI of each path, Pacific Healthcare Group launched a thorough vetting process involving market research, talks with existing clients of Rimini Street, and connecting with the regional and corporate team members of Rimini Street. Once the decision to select Rimini Support was made, Rimini Street’s well-defined onboarding process made getting started easy. “Both the onboarding and technical team worked with our teams to provide recommendations and guide us through each step of the way,” Lui said.

With the move to Rimini Street, Pacific Healthcare Group benefits from:

  • A named, dedicated Primary Support Engineer (PSE) with an average 20 years of experience, and access to the capabilities of hundreds of engineering teammates around the world
  • Fast response time to address and resolve issues, with guaranteed 10-minute response time for critical issues
  • Support for customizations at the same level as vendor-delivered code
  • Guarantee of an additional 15 years of support from day of signing

"Our Oracle system is the backend engine that makes the front-end work. Supporting and securing it is very important to us," said Lui. "With Rimini Street, we have a partner readily available to support us and keep our business going. Rimini Street delivers what they promise so that we can deliver quality and trust to our clients and end-users."

Today, Pacific Healthcare Group’s strategic partnership with Rimini Street allows them to invest in talent acquisition and retention efforts as well as fund digital transformation projects, all the while enjoying the flexibility and control of being in the driver’s seat of their IT roadmap.

Learn more about Pacific Healthcare Group’s story of growth in partnership with Rimini Street here.

Explore the full Rimini Street portfolio of ultra-responsive, trusted and proven support, managed services, security, integration, observability, professional services and Rimini ONE™ end-to-end outsourcing solutions for SAP, Oracle and Salesforce applications to support competitive advantage, profitability and growth.

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,500 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook and LinkedIn. (IR-RMNI)

Forward-Looking Statements

Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “anticipate,” “believe,” “continue,” “could,” “currently,” “estimate,” “expect,” “future,” “intend,” “may,” “might,” “outlook,” “plan,” “possible,” “potential,” “predict,” “project,” “seem,” “seek,” “should,” “will,” “would” or other similar words, phrases or expressions. These forward-looking statements include, but are not limited to, statements regarding our expectations of future events, future opportunities, global expansion and other growth initiatives and our investments in such initiatives. These statements are based on various assumptions and on the current expectations of management and are not predictions of actual performance, nor are these statements of historical facts. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, adverse developments in and costs associated with defending pending litigation or any new litigation, including the disposition of pending motions to appeal and any new claims; additional expenses to be incurred in order to comply with injunctions against certain of our business practices and the impact on future period revenue and costs; changes in the business environment in which Rimini Street operates, including the impact of any recessionary economic trends and changes in foreign exchange rates, as well as general financial, economic, regulatory and political conditions affecting the industry in which we operate and the industries in which our clients operate; the evolution of the enterprise software management and support landscape and our ability to attract and retain clients and further penetrate our client base; significant competition in the software support services industry; customer adoption of our expanded portfolio of products and services and products and services we expect to introduce; our ability to sustain or achieve revenue growth or profitability, manage our cost of revenue and accurately forecast revenue; estimates of our total addressable market and expectations of client savings relative to use of other providers; variability of timing in our sales cycle; risks relating to retention rates, including our ability to accurately predict retention rates; the loss of one or more members of our management team; our ability to attract and retain additional qualified personnel, including sales personnel, and retain key personnel; challenges of managing growth profitably; our need and ability to raise additional equity or debt financing on favorable terms and our ability to generate cash flows from operations to help fund increased investment in our growth; risks associated with global operations; our ability to prevent unauthorized access to our information technology systems and other cybersecurity threats, protect the confidential information of our employees and clients and comply with privacy regulations; our ability to maintain an effective system of internal control over financial reporting; our ability to maintain, protect and enhance our brand and intellectual property; changes in laws and regulations, including changes in tax laws or unfavorable outcomes of tax positions we take, or a failure by us to establish adequate tax reserves; the impact of environmental, social and governance (ESG) matters; our credit facility’s ongoing debt service obligations and financial and operational covenants on our business and related interest rate risk, including uncertainty from the transition to SOFR or other interest rate benchmarks; the sufficiency of our cash and cash equivalents to meet our liquidity requirements; the amount and timing of repurchases, if any, under our stock repurchase program and our ability to enhance stockholder value through such program; uncertainty as to the long-term value of Rimini Street’s equity securities; catastrophic events that disrupt our business or that of our clients; and those discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on Form 10-Q filed on May 2, 2024, and as updated from time to time by Rimini Street’s future Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication.

© 2024 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein.

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Contact information

Contact:
Janet Ravin
VP, Global Communications
Rimini Street, Inc.
+1 702 285-3532
pr@riministreet.com

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