Splashtop Launches Augmented Reality for Remote Tech Support
Splashtop AR allows remote technicians to easily see and fix onsite technology issues faster to reduce downtime and operating costs, increase productivity and improve customer/employee satisfaction
Cupertino, CA, April 12, 2022 (GLOBE NEWSWIRE) -- Splashtop, a leader in secure remote access and support solutions, today announced the availability of Splashtop AR, an augmented reality (AR) remote support tool that enables offsite technicians to easily see, troubleshoot and quickly resolve onsite technology issues through mobile camera sharing and interactive AR annotations.
“Augmented reality is a natural evolution and extension of remote support for industries like field service, maintenance and repair, retail, hospitality, and manufacturing,” said Mark Lee, co-founder and CEO of Splashtop. “Being able to see the problem allows remote technicians to quickly identify and fix an issue or share information directly with onsite staff. This helps improve time to resolution, reduce downtime, save on operating expenses, and ultimately reduce technology-related frustration for employees and customers.”
According to Aberdeen Research, unplanned downtime, across all businesses, can cost companies as much as $260,000 per hour. Sending a technician to a site for a technology repair, or a “truck roll,” is a quantifiable expense, which includes labor costs, travel time and administration tasks related to dispatch. AR-assisted remote IT support allows a centralized IT team to support the entire organization or customer base and reduces truck rolls.
A centralized remote IT support team with multiple employees can also allow for knowledge share, making each remote repair much less time-consuming. And, if an in-person service call is needed, an initial remote diagnosis ensures that you will have the right technician, with the right parts or materials, before rolling a truck for the repair.
Paniceus Systems, which provides IT support for Peter Pane, a growing restaurant franchise operating 46 restaurants across Germany and Austria, has cut its device downtime by 50% using Splashtop AR. “FaceTiming employees and trying to talk through the issue is one thing. With Splashtop AR, I can virtually support my employees and point to items directly on the screen. It makes support so much easier for us,” said Björn Runge, Head of IT for Paniceus. “Now IT can say, ‘let me take a look,’ and the supported user can watch the technician point directly to items and annotate in the shared video. Any user can follow that. It’s so easy to fix issues like cable changes, reboots, etc.”
How Splashtop AR Works
Splashtop AR is easy-to-use. Remote technicians simply connect through a camera on a mobile device and view a live environment as if they were on-site. Now that they can virtually see the problem, they can collaborate with the on-site personnel just as if they were working side-by-side. In addition, by using the AR annotations they can resolve problems up to 50% faster without having to send a technician on-site.
Benefits of Splashtop AR:
- Resolve Problems Faster: Reduce downtime by remotely guiding on-site personnel to resolve issues with interactive AR annotations and two-way communication.
- Increase Technician Productivity: Enable technicians to support multiple off-site locations and decrease truck rolls with remote diagnosis and troubleshooting capabilities.
- Share Knowledge and Collaborate: Empower non-technical on-site personnel to fix problems and help apprentices in the field when they require Tier 2 technical guidance.
- Enhance Customer and Employee Satisfaction: Increase first call resolution by guiding employees or customers to fix technical issues with the help of an experienced remote technician.
*Splashtop AR is available as an add-on to Splashtop Enterprise, a unified secure remote access and support solution.
Splashtop is the leader in Secure Remote Access and Support, delivering an in-person experience users need with security IT can trust. Unlike clunky and slow remote access solutions, Splashtop’s in-person experience is as fast, simple and secure as being in front of the on-site machine. Our 4k quality at 60fps with enterprise-grade reliability and scalability sets the standard for performance. Splashtop streamlines access and support for Windows, Mac, Linux, iOS and Android in a single application. Two-factor authentication, single sign-on, as well as SOC2, GDPR, CCPA and HIPAA compliance provide trusted security. Splashtop’s instant global support allows users to talk directly to an expert, regardless of company size. Learn more at www.splashtop.com.
AttachmentTo view this piece of content from www.globenewswire.com, please give your consent at the top of this page.
To view this piece of content from ml.globenewswire.com, please give your consent at the top of this page.
About GlobeNewswire by notified
One Liberty Plaza - 165 Broadway
NY 10006 New York
GlobeNewswire by notified is one of the world's largest newswire distribution networks, specializing in the delivery of corporate press releases financial disclosures and multimedia content to the media, investment community, individual investors and the general public.
Subscribe to releases from GlobeNewswire by notified
Subscribe to all the latest releases from GlobeNewswire by notified by registering your e-mail address below. You can unsubscribe at any time.
Latest releases from GlobeNewswire by notified
Media Advisory: Bombardier to Host Special Celebration at the European Business Aviation Conference and Exhibition in Geneva20.5.2022 23:30:00 CEST | Press release
GENEVA, May 20, 2022 (GLOBE NEWSWIRE) -- Bombardier will host a special live and virtual event at the European Business Aviation Convention and Exhibition (EBACE) in Geneva on Monday, May 23, 2022. The event, led by Éric Martel, President and CEO, Bombardier, will highlight the continued ingenuity, innovation and leadership that is an integral part of Bombardier’s DNA. Date:Monday, May 23, 2022Time:11:00 a.m. – 11:45 a.m. (Central European Time) 5:00 a.m. – 5:45 a.m. (Eastern Time; North America)Venue:Geneva Palexpo Route François-Peyrot 30, 1218 Le Grand-Saconnex, Switzerland Bombardier Booth Z117 For those unable to attend in person, the event will also be available live on LinkedIn and Facebook at the following links: LinkedIn Event: https://www.linkedin.com/events/anewerabegins-unenouvelle-recom6931966844190781440/ Facebook Event:https://fb.me/e/1TJdkC7rS YouTube Event:https://www.youtube.com/watch?v=DdotViyJROc About Bombardier Bombardier is a global leader in aviation, focused on
EVS Q1 2022 Business Update – Continued Strong Momentum20.5.2022 17:45:00 CEST | Press release
EVS Q1 2022 BUSINESS UPDATE – CONTINUED STRONG MOMENTUM Liège, Belgium, May 20, 2022 EVS, global leader in live video technology for broadcast and new media productions, today announces its business update for the first quarter ending 31 March 2022. HIGHLIGHTS The secured revenue* at end of March 2022 is at EUR 91,0 million Secured revenue excluding Big Event Rental is at EUR 81.8 million versus EUR 54.1 million at the same date last year, a growth of +51,2%Secured revenue for Big Event Rental is set at EUR 9.2 millionOrder intake for 2022 demonstrating important wins across the worldMediaInfra performance underlining success of past acquisition (Axon)Gross margin evolves according to expectations and operational expenses remain in line with the full year guidance set forward *secured revenue, formally reported as booked revenue, includes the already recognized revenue as well as open orders on hand that will be recognized as revenue in 2022 COMMENTS Serge Van Herck, CEO comments the b
Cool Company Ltd. – Mandatory Notification Of Trade20.5.2022 16:27:38 CEST | Press release
EPS Ventures Ltd., close associate of Cyril Ducau, Chair of the Board of Cool Company Ltd. (the “Company”), has on 16 May 2022 acquired 15,028 shares and on 19 May 2022 acquired 1,394 shares in the Company at a price of NOK 88.00 per share. Following the transaction, EPS Ventures Ltd. holds a total of 15,054,841 shares in the Company, equivalent to 37.63% of the Company’s shares. Please see attached notification form in accordance with the Market Abuse Regulation article 19. This information is subject to the disclosure requirements pursuant to section 5-12 of the Norwegian Securities Trading Act. Attachment Primary insider notification forms
CONDITIONS FOR RIKSBANK REVERSED AUCTIONS SEK MUNICIPAL BONDS20.5.2022 16:20:00 CEST | Press release
Anbudsförfarande kommuner och regioner, 2022-05-24BondsFixed rate notes issued in SEK by Municipalities or Regions with maturity in: 2025 The following issuers are accepted for delivery: JÖNKÖPINGS KOMMUN SKÅNE LÄNS LANDSTING NACKA KOMMUN VELLINGE KOMMUN VÄSTERÅS KOMMUN HUDDINGE KOMMUN BORÅS KOMMUN HELSINGBORGS KOMMUN STOCKHOLMS LÄNS LANDSTING STOCKHOLMS KOMMUN GÖTEBORGS KOMMUN MALMÖ KOMMUN Delivery may not be made in Bonds purchased by the Counterparty from the issuer less than one week prior to the date for announcing the Specific terms, i.e. the purchase may not have been made after: 2022-05-13BidsBids are made to tel 08-696 69 70 and confirmed in writing by a filled-in Bid form by e-mail to EOL@riksbank.se Bid date2022-05-24Bid times10.00-11.00 (CET/CEST) on the Bid dateRequested volume (corresponding nominal amount)SEK 500 +/- 500 millionHighest permitted bid volume (corresponding nominal amount)The total bid volume from one Counterparty for the two Credit rating classes may not e
CONDITIONS FOR RIKSBANK REVERSED AUCTIONS SEK GOVERNMENT BONDS20.5.2022 16:20:00 CEST | Press release
Bid procedure, 2022-05-27BondsSWEDISH GOVERNMENT: 1056. SE0004517290. 2032-06-01 SWEDISH GOVERNMENT: 1059, SE0007125927, 2026-11-12 Bid date2022-05-27Bid times09.00-10.00 (CET/CEST) on the Bid dateRequested volume (corresponding nominal amount)1056: 750 mln SEK +/-400 mln SEK 1059: 750 mln SEK +/-400 mln SEK Highest permitted bid volume (corresponding nominal amount)1056: 750 mln SEK per bid 1059: 750 mln SEK per bid Lowest permitted bid volume (corresponding nominal amount)SEK 50 million per bidExpected allocation timeNot later than 10.15 (CET/CEST) on the Bid dateDelivery and payment date2022-05-31Delivery of bondsTo the Riksbank's account in Euroclear Sweden AB's securities settlement system 1 4948 6383 Stockholm, 2022-05-20 This is a translation of the special terms and conditions published on www.riksbank.se. In the case of any inconsistency between the English translation and the Swedish language version, the Swedish language version shall prevail. Complete terms and conditions c