GlobeNewswire

New Study Powered by LinkedIn Data Reveals Customer Success Growing 736% - Among Top 10 Fastest Growing Professions

Share

Gainsight’s Inaugural State of Customer Success Profession Report Now Available

REDWOOD CITY, Calif., May 07, 2019 (GLOBE NEWSWIRE) -- Today, Gainsight®, the customer success company, released The State of Customer Success Profession 2019 report, which presents data by LinkedIn, the world’s largest professional network. The report details the growth of the customer success category, signaled by the rise of the Customer Success Manager (CSM) role, one of the top 10 fastest growing careers. According to LinkedIn data within the report, the role of CSM has seen a 736 percent increase since 2015, especially amongst the Software and IT industry, showcasing how pivotal the position is for subscription-based business growth.

“The rapid advancement of SaaS and cloud technology has opened up doors that we couldn’t have fathomed even five years ago, like the customer success manager role, which has quickly become one of the most sought after positions,” said Nick Mehta, Gainsight CEO. “Customer success is gaining traction in almost every industrialized economy on the planet, and as more companies adopt recurring revenue business models, the need for CSMs has become paramount in every major market on the globe. Validated by LinkedIn’s data, the CSM role continues to prove itself as an important position that forward-thinking companies are increasing their investment in for the growth of their businesses.”

A Rapidly Growing Profession
As indicated by its growth over the past couple of years, Customer Success Managers have become critically important to modern companies increasingly focused on delivering a customer-centric and personalized approach. By utilizing a unique skill set including management, sales, business, leadership, strategy, and communication, among others, combined with a deep understanding of technology, CSMs have become an important part of the expanding digital workforce.

According to the report findings, CSMs on average are in their roles for a tenure of less than two years before moving on to more senior positions. In fact, more than 50 percent of CSMs go on to hold leadership roles.

The role of customer success managers in today’s workplace, finding that in less than two years, people are moving on to more senior positions. In total, more than 50 percent of CSMs go on to hold leadership roles.

While CSMs in the U.S. represent over half of the world’s total, proof of continued growth within the profession can also be seen on a global scale as the number of 2018 LinkedIn members with the CSM job title grew more than 8X year over year.

Additional insights regarding growth include:

  • In 2018, CSM job postings grew an average of 84 percent YoY in the United States.
  • There are nearly an equal number of women (47 percent) and men (48 percent) working in the profession globally.
  • The major U.S. cities for accelerating a career within the CSM profession include New York, Boston, and Chicago.
  • CSM positions on a global scale have grown more than 1.5X since 2015.
  • 72 percent of CSMs work in the Software & IT industry.
  • CSM positions are growing rapidly at over 1,000 percent YoY in industries like Wellness & Fitness, and Recreation & Travel.
  • More than 50 percent of all CSM jobs exist in companies with fewer than 1,000 employees.

“As companies look to remain competitive in today’s landscape, implementing or further investing in CS will enable them to adapt to the continuous release of new technologies to ultimately drive growth,” added Mehta.

Click here to see the full report.

About Gainsight: Gainsight®is the leading SaaS solution helping companies retain customers and grow revenue by improving their customer success and product experience.
The platform provides relevant customer information and predictive analytics and turns them into actionable insights that anticipate customer needs. Learn how leading companies like Adobe, Box, GE Digital and Workday use Gainsight to increase retention, expansion, and advocacy at www.gainsight.com.

Contact info: press@gainsight.com

About GlobeNewswire

GlobeNewswire
GlobeNewswire
One Liberty Plaza - 165 Broadway
NY 10006 New York

https://globenewswire.com

GlobeNewswire is one of the world's largest newswire distribution networks, specializing in the delivery of corporate press releases financial disclosures and multimedia content to the media, investment community, individual investors and the general public.

Subscribe to releases from GlobeNewswire

Subscribe to all the latest releases from GlobeNewswire by registering your e-mail address below. You can unsubscribe at any time.

Latest releases from GlobeNewswire

INDKALDELSE til ordinær generalforsamling i FLSmidth & Co. A/S2.6.2020 14:46:17 CESTpressemeddelelse

Company Announcement No. 10-2020 Bestyrelsen indkalder herved til ordinær generalforsamling fredag den 26. juni 2020 kl. 16.00 på selskabets adresse, Vigerslev Allé 77, 2500 Valby. Af hensyn til alles sikkerhed og for at mindske risikoen for smittespredning af COVID-19 henstiller vi til, at vores aktionærer ikke møder op fysisk på generalforsamlingen, men brevstemmer eller giver fuldmagt og følger generalforsamlingen via livestreaming på hjemmesiden. Ledelsen vil også være meget begrænset repræsenteret for at mindske smitterisikoen. Dagsorden: Bestyrelsens beretning om selskabets virksomhed i 2019Forelæggelse og godkendelse af årsrapport for 2019Godkendelse af honorarer til bestyrelsen: a. Endelig godkendelse af honorarer for 2019 Bestyrelsen foreslår uændret godkendelse af honorarerne for 2019, som blev forhåndsgodkendt af generalforsamlingen i 2019. Honorarerne er baseret på et grundhonorar på DKK 450.000 (”Grundhonoraret”) med dobbelt honorar til næstformanden og tredobbelt honorar

NOTICE TO CONVENE the Annual General Meeting of FLSmidth & Co. A/S2.6.2020 14:46:17 CESTPress release

Company Announcement No. 10-2020 The Board of Directors hereby convenes the Annual General Meeting to be held on Friday 26 June 2020 at 4 pm (CET) at the offices of the company, Vigerslev Allé 77, DK-2500 Valby. To protect everyone’s safety and reduce the risk of COVID-19 spreading, we recommend that shareholders refrain from attending the general meeting in person and instead cast their votes by postal vote or proxy and attend the live webcast of the general meeting via the web site. The number of representatives from the management will be reduced to reduce the risk of infection. Agenda: The Board of Directors' report on the company’s activities in 2019.Presentation and approval of the 2019 Annual Report.Approval of the Board of Directors’ fees: a. Final approval of fees for 2019. The Board of Directors proposes unchanged approval of the fees for 2019 that were pre-approved by the general meeting in 2019. The fees are based on a base fee of DKK 450,000 (the “Base Fee”) with twice tha

Decisions of Sampo plc’s Annual General Meeting2.6.2020 14:00:00 CESTPress release

SAMPO PLC DECISIONS OF GENERAL MEETING 2 June 2020 at 3:00 pm Decisions of Sampo plc’s Annual General Meeting The Annual General Meeting of Sampo plc, held today on 2 June 2020, decided to distribute a dividend of EUR 1.50 per share for 2019. The record date for dividend payment is 4 June 2020 and the dividend will be paid on 11 June 2020. The Annual General Meeting adopted the financial accounts for 2019 and discharged the Board of Directors and the CEO from liability for the financial year. The Annual General Meeting elected eight members to the Board of Directors. The following members were re-elected to the Board: Christian Clausen, Fiona Clutterbuck, Jannica Fagerholm, Johanna Lamminen, Risto Murto, Antti Mäkinen and Björn Wahlroos. Georg Ehrnrooth was elected as a new member to the Board. The Members of the Board were elected for a term continuing until the close of the next Annual General Meeting. At its organizational meeting, the Board elected Björn Wahlroos as Chairman and Ja

Cargotec completes the ownership change of joint venture in China2.6.2020 12:00:00 CESTPress release

CARGOTEC CORPORATION, PRESS RELEASE, 2 JUNE 2020 AT 1 PM (EEST) Cargotec has completed the sale of its share of the joint venture Rainbow-Cargotec Industries Co., Ltd (RCI) in China. As part of the agreement, Cargotec acquired certain operations and assets of the joint venture from Jiangsu Rainbow Heavy Industries Co., Ltd. (RHI), and approximately 160 employees have moved over from RCI to Kalmar. On 11 May 2020, Cargotec announced plans to sell its 49% share of the joint venture to the other owner RHI. RHI now owns 100% of the former joint venture, and the new name of the company is Rainbow Industries Co. Ltd. (RIC). RIC will continue as Cargotec’s subcontractor and provide assembly services for Cargotec’s business areas Kalmar and MacGregor at the factory in Taicang, China. The change aims to simplify Cargotec’s global supply chain operations. Simplification is needed mainly because the number of complex automation projects has been growing in the past couple of years. The arrangemen

Result of Riksbank reversed auctions SEK Municipal Bonds2.6.2020 11:30:00 CESTPress release

Result of Riksbank reversed auctions SEK Municipal Bonds Results of auctions Municipal BondsAggregateAuction date6/2/2020Maturity2023Tendered volume, mln SEK750 +/- 750Volume offered, mln SEK156Volume bought, mln SEK50Number of bids3Number of accepted bids1Credit Class 1Maturity, QuarterQ1Maturity, QuarterQ2Maturity, QuarterQ3Maturity, QuarterQ4Volume Offered, mln SEK50Volume Offered, mln SEK0Volume Offered, mln SEK0Volume Offered, mln SEK0Volume bought, mln SEK50Volume bought, mln SEK0Volume bought, mln SEK0Volume bought, mln SEK0Number of bids1Number of bids0Number of bids0Number of bids0Number of accepted bids1Number of accepted bids0Number of accepted bids0Number of accepted bids0Average yield0.120 %Average yield-Average yield-Average yield-Lowest accepted yield0.120 %Lowest accepted yield-Lowest accepted yield-Lowest accepted yield-Highest yield0.120 %Highest yield-Highest yield-Highest yield-% accepted at lowest yield100.00% accepted at lowest yield-% accepted at lowest yield-% a

UPM Plywood is planning to scale down plywood production in Finland2.6.2020 11:00:00 CESTPress release

(UPM Plywood, Lahti, 02.06.2020 at 12:00) – UPM Plywood is planning to permanently close its Jyväskylä plywood mill, which is producing spruce and birch plywood. The company starts a consultation process concerning the entire personnel working at the mill. UPM Jyväskylä plywood mill employs 167 people. The Profitability of Jyväskylä plywood mill has been weak for a long time, even during periods of high-demand. Despite investments as well as savings and improvement activities, the profitability has not improved to a sustainable level. Competition in the birch plywood market is increasing constantly. New birch plywood capacity has been built especially in Russia, where the production cost level is significantly more competitive than in Finland. If realized, the planned actions would strengthen UPM Plywood’s overall competitiveness and performance in the long run. “In Finland, a full run of the capacity has not been feasible due to the terms in the woodworking industry. In addition, repe