GlobeNewswire by notified

Leading International Airline Selects eGain Knowledge Hub™ to Elevate Customer Service

Share

SUNNYVALE, Calif., Sept. 15, 2022 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading knowledge management platform for customer engagement automation, today announced that a leading international airline has selected the eGain Knowledge Hub™ to unify knowledge silos and take customer service to new heights.

A sprawling international airline with multiple business units, the airline has contact centers and customer service agents in cities around the world. The company had built up knowledge silos over time, making it difficult to provide a single source of truth for customer service agents. Familiar with the concept of hubs, being in the airline industry, the company wanted to implement one for knowledge to consolidate information and process knowhow in a single platform for use across customer touchpoints, countries, languages, and business units.

The airline took advantage of eGain’s unique, risk-free pilot—Innovation in 30 Days™—to get team members to experience eGain’s knowledge hub solution free of charge. The trial included hands-on guidance for success, based on process and program best practices from eGain experts, in partnership with Deloitte’s Knowledge Management practice.

A positive experience from the pilot, together with rich functionality, domain expertise, and pre-built integration with Genesys® and Microsoft SharePoint™ led to eGain’s selection as the solution of choice. eGain will also provide implementation services, partnering with Deloitte.

To begin with, eGain Knowledge will be deployed to customer service agents at five hubs and eight satellite sites across touchpoints to handle queries across a wide range of topics such as Covid-related requirements, ticketing, baggage policies, and special services. The company plans to extend the same knowledge to digital self-service in the next phase.

“Knowledge silos create chaos and degrade the customer and agent experience,” said Ashu Roy, eGain CEO. “Our solution helps harmonize fast-changing knowledge with a unique hub approach.”

About eGain
Infused with AI, our knowledge-powered software automates digital-first experiences for enterprises and government agencies. Pre-connected with leading CRM and contact center systems, the eGain platform delivers quick value and easy innovation with virtual assistance, customer self-service, and modern agent desktop tools. Visit www.eGain.com for more info.

Gain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

eGain media contact

Michael Messner
Email: press@egain.com

Phone: 408 636 4514
To view this piece of content from www.globenewswire.com, please give your consent at the top of this page.
To view this piece of content from ml.globenewswire.com, please give your consent at the top of this page.

About GlobeNewswire by notified

GlobeNewswire by notified
GlobeNewswire by notified
One Liberty Plaza - 165 Broadway
NY 10006 New York

https://notified.com

GlobeNewswire by notified is one of the world's largest newswire distribution networks, specializing in the delivery of corporate press releases financial disclosures and multimedia content to the media, investment community, individual investors and the general public.

Subscribe to releases from GlobeNewswire by notified

Subscribe to all the latest releases from GlobeNewswire by notified by registering your e-mail address below. You can unsubscribe at any time.

Latest releases from GlobeNewswire by notified

Inbjudan till HMS Networks telefonkonferens för det tredje kvartalet 202229.9.2022 11:30:00 CEST | Pressemelding

HMS Networks AB (publ) offentliggör sin rapport för det tredje kvartalet 2022 onsdagen den 19 oktober 2022 kl. 07.30. Samma dag kl. 09.00 arrangeras en telefonkonferens för press och aktiemarknad, där VD och koncernchef Staffan Dahlström samt finanschef Joakim Nideborn presenterar rapporten. Presentationen hålls på engelska och följs direkt via telefon eller via internet. De bilder som används under presentationen kommer att finnas tillgängliga på HMS webbplats före telefonkonferensen. För att delta i telefonkonferensen, ring in eller följ webbpresentationen via länken nedan. SE: +46 8 505 583 50 UK: +44 33 3300 9034 US: +1 646 722 4904 Länk till webbsändningen Presentation och inspelning av telefonkonferensen kommer sedan att finnas tillgängligt på HMS webbsida. https://www.hms-networks.com/sv/aktieagare För mer information, kontakta: Staffan Dahlström, VD HMS, +46 (0)35 17 29 01 Joakim Nideborn, Finanschef HMS, +46 (0)35 710 6983 HMS Networks AB (publ) är en marknadsledande leverantö

Invitation to HMS Networks’ third quarter 2022 conference call29.9.2022 11:30:00 CEST | Press release

HMS Networks AB (publ) will release its third quarter report 2022 on Wednesday October 19, 2022, at 07.30 CET. On the same day, at 09.00 CET, a conference call will be held for press and analysts, where President and CEO Staffan Dahlström and CFO Joakim Nideborn present the report. The presentation will be held in English and is followed live by telephone or the internet. Slides used in the presentation will be made available on HMS’ website prior to the telephone conference. To participate in the telephone conference, please call or follow the online presentation via the link below. SE: +46 8 505 583 50 UK: +44 33 3300 9034 US: +1 646 722 4904 Link to webcast The presentation and recording of the telephone conference will be available on HMS’ website after the call. https://www.hms-networks.com/ir For more information, please contact: Staffan Dahlström, CEO HMS, +46 (0)35 17 29 01 Joakim Nideborn, CFO HMS, +46 (0)35 710 6983 HMS Networks AB (publ) is a market-leading provider of solut

Eidosmedia partners with Sophi.io on AI-powered print automation29.9.2022 10:00:00 CEST | Press release

The partnership integrates Sophi.io’s AI technology into Eidosmedia’s editorial platform, bringing seamless ML-powered print laydown automation to Eidosmedia customers TORONTO, Sept. 29, 2022 (GLOBE NEWSWIRE) -- Eidosmedia, a developer of digital publishing solutions for leading news-media groups worldwide, has partnered with Sophi.io, an AI-powered automation, optimization and prediction platform developed by The Globe and Mail, to bring seamless print laydown automation to Eidosmedia customers. The solution brings the entire print page layout process down from hours to just minutes, without the use of templates. Publishers can dramatically improve productivity and cut costs, all within the Méthode platform they currently use. “The complexity of print page layouts has until now defied the easy automation that speeds the publishing of online formats,” said Marco Cetola, Eidosmedia Sales and Partner Program Director. “For our customers, especially large regional groups and national titl

Hypefactors project backed by Innovation Fund Denmark29.9.2022 09:54:19 CEST | Press release

Copenhagen, Sept. 29, 2022 (GLOBE NEWSWIRE) -- Announcement no. 10-2022 Inside Information It is announced that Innovation Fund Denmark, from its Innobooster program, has granted Hypefactors DKK 988,575 to support development of the project 'New Print PDF Processing Program', in where we will develop and roll-out an advanced automated solution for processing of printed news (from newspapers and magazines). In the project, we aim to apply recent scientific breakthroughs in computational linguistics (NLP) combined with AI-techniques beyond machine learning: Automated reasoning engine and probabilistic programming. The 'New Print PDF Processing Program' will enable us to deliver a magnitude larger print coverage than any competitor​ and to​ deliver a superior solution to large enterprises with cross-border media presence. The project will kick off in October 2022 and is expected to be finalized within a period of 10 months. CEO Casper Janns: “Our dedicated ambition is to develop and deliv

Preliminary results of the recommended voluntary exchange offer for all shares in Magseis Fairfield ASA29.9.2022 08:30:00 CEST | Press release

NOT FOR RELEASE, PUBLICATION OR DISTRIBUTION, IN WHOLE OR IN PART, DIRECTLY OR INDIRECTLY, INTO OR WITHIN AUSTRALIA, CANADA, HONG KONG, JAPAN, SOUTH AFRICA, THE UNITED STATES OR ANY OTHER JURISDICTION IN WHICH THE DISTRIBUTION OR RELEASE WOULD BE UNLAWFUL Oslo, Norway (29 September 2022) - Reference is made to the stock exchange announcement on 29 June 2022 regarding the recommended voluntary exchange offer (the "Offer") by TGS ASA ("TGS" or the "Offeror", OSE: TGS) to acquire all shares in Magseis Fairfield ASA ("Magseis Fairfield" OSE: MSEIS) and to the stock exchange announcement on 24 August 2022 regarding the formal launch of the Offer. Reference is also made to the offer document for the Offer dated 24 August 2022 (the "Offer Document"), and to the stock exchange announcements on 21 September 2022 regarding the extension of the offer period until 28 September 2022, on 22 September 2022 regarding the update on acceptances, and on 23 September 2022 regarding amendment of the minimu