GlobeNewswire by notified

eGain Connects with IBM Watson Assistant for Smarter Service

Share

SUNNYVALE, Calif., Sept. 07, 2022 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading knowledge automation platform provider for customer engagement, today announced the availability of a pre-built connector for IBM Watson Assistant. The connector leverages eGain’s unique BYOB™ (Bring Your Own Bot) architecture, allowing business users to easily plug in the Watson Assistant into the eGain platform with no coding.

Per Gartner, less than 10% of customer service journeys are fulfilled using self-service, which is why it is critical to integrate chatbots with human-assisted service channels such as live chat. Beyond offering its own award-winning eGain Virtual Assistant, eGain’s BYOB architecture facilitates seamless connection of eGain’s knowledge automation platform with partner-provided conversational assistants.

The eGain Connector for Watson Assistant improves customer, agent, and business experiences at once. When customers escalate from Watson to human-assisted chat, their context is passed to the contact center agent so that they do not need to repeat information to the agent. Agents get to see interactions that customers have already had with Watson before they start their conversation with the customer. Business users can connect Watson into the eGain platform through a simple configuration in a matter of minutes.

Leading customers such as the department of health of a large state government are using this connector to leverage their extensive investment in Watson Assistant as they offer quality service, enhanced with eGain live chat support for escalated queries.

“Our BYOB architecture enables clients to compose differentiated and assured customer experiences across eGain capabilities and our ecosystem partner solutions,” said Ashu Roy, eGain CEO. “Our new connector enables IBM clients to get more value from their existing Watson Assistant investment.”

More information
eGain listing on IBM’s Business Partner Directory: https://ibm.co/3KGnCWz
eGain Connector for Watson Assistant: https://www.egain.com/egain-for-ibm-watson/
eGain Innovation in 30 Days™: https://www.egain.com/risk-free-trial-customer-engagement-software/

About eGain
Infused with AI, our knowledge-powered software automates digital-first experiences for enterprises and government agencies. Pre-connected with leading CRM & contact center systems, the eGain platform delivers quick value and easy innovation with virtual assistance, customer self-service, and modern agent desktop tools. Visit www.eGain.com for more info.

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

eGain media contact

Michael Messner
Email: press@egain.com
Phone: 408 636 4514
To view this piece of content from www.globenewswire.com, please give your consent at the top of this page.
To view this piece of content from ml.globenewswire.com, please give your consent at the top of this page.

About GlobeNewswire by notified

GlobeNewswire by notified
GlobeNewswire by notified
One Liberty Plaza - 165 Broadway
NY 10006 New York

https://notified.com

GlobeNewswire by notified is one of the world's largest newswire distribution networks, specializing in the delivery of corporate press releases financial disclosures and multimedia content to the media, investment community, individual investors and the general public.

Subscribe to releases from GlobeNewswire by notified

Subscribe to all the latest releases from GlobeNewswire by notified by registering your e-mail address below. You can unsubscribe at any time.

Latest releases from GlobeNewswire by notified

Notice on Convocation of Extraordinary General Meeting of Shareholders of AB Klaipėdos nafta30.9.2022 08:00:00 CEST | Press release

Notice is hereby given that on the initiative and by the resolution of the Board of AB Klaipėdos nafta, legal entity code 110648893, with the registered office at Burių str. 19, Klaipeda (hereinafter - the Company), Exraordinary General Meeting of Shareholders of the Company will be held on 20 October 2022 at 1:00 p.m. The meeting will be held in the Company’s office at Buriu str. 19, Klaipeda, in the administrative office of the Company (in the hall of the meeting on the 2nd floor). Agenda of the meeting: Approval of amendment of Remuneration Policy of AB Klaipėdos nafta. The shareholders will be registered from 12:00 a.m. to 12:55 p.m. The persons intending to participate in the meeting shall have a personal ID document (an authorized representative shall have an authorization approved under the established procedure. The natural person’s authorization shall be notarized. An authorization issued in a foreign state shall be translated into the Lithuanian language and legalized under t

Kitron: Ferroamp signs production agreement with Kitron30.9.2022 08:00:00 CEST | Press release

(2022-09-30) Kitron has entered into a production agreement with Ferroamp, a rapidly growing Swedish greentech company. The value of the agreement is expected to reach approximately NOK 90 million in 2023 and NOK 350 million over a three-year period. Ferroamp has developed EnergyHub, a system that controls electricity use using a patented DC technology, so that property owners can get more out of their solar panels and integrate electric car charging and energy storage. During the first half of 2022, Ferroamp increased its sales by 60 percent and is now planning an international launch. “Ferroamp continues to expand its operations through collaborations with strategic partners. We are delighted to have signed an agreement with Kitron, which has a leading position in electronics production and has the capacity to produce large volumes of EnergyHub systems for our residential customers,” says Krister Werner, CEO of Ferroamp. The EnergyHub system is available for both commercial propertie

Kitron: Ferroamp inngår produksjonsavtale med Kitron30.9.2022 08:00:00 CEST | Pressemelding

(2022-09-30) Kitron har inngått en produksjonsavtale med Ferroamp, et raskt voksende svensk miljøteknologiselskap. Verdien av avtalen forventes å være rundt 90 millioner kroner i 2023 og 350 millioner kroner over en treårsperiode. Ferroamp har utviklet EnergyHub, et system som styrer strømforbruk ved hjelp av patentert DC-teknologi slik at eiendomsbesittere kan utnytte solcellepanelene sine bedre samt integrere elbillading og energilagring. I løpet av første halvår 2022 økte Ferroamp salget med 60 prosent og planlegger nå en internasjonal lansering. – Ferroamp fortsetter å utvide sin virksomhet gjennom samarbeid med strategiske partnere. Vi er glade for å ha inngått en avtale med Kitron, som har en ledende posisjon innen elektronikkproduksjon og kapasitet til å produsere store volumer EnergyHub-systemer for våre kunder i boligmarkedet, sier Krister Werner, administrerende direktør i Ferroamp. EnergyHub-systemet er tilgjengelig for både næringseiendommer og flerfamiliebygg, og EnergyHub

Equinor utnevner Torgrim Reitan til ny finansdirektør30.9.2022 08:00:00 CEST | Pressemelding

Torgrim Reitan er utnevnt til ny konserndirektør for finans i Equinor (OSE: EQNR, NYSE: EQNR), med virkning fra 6. oktober 2022. Reitan etterfølger Ulrica Fearn som har besluttet å slutte i selskapet for å bli finansdirektør i et selskap utenfor Equinor. Ulrica Fearn vil være tilgjengelig for å sikre en god overlevering til Reitan inntil videre. – Jeg er veldig glad for å ønske Torgrim tilbake konsernledelsen. Torgrim har en veldig solid bakgrunn for å ta ansvaret som finansdirektør i Equinor, og for å være en drivkraft i arbeidet med å nå vår ambisjon om å være et ledende selskap i det grønne skiftet. I dagens energikrise er det en styrke å ha Torgrim I toppledelsen, med hans erfaring brede erfaring som finansdirektør, fra vår oppstrømsvirksomhet, fra forretningsområdet for trading og drift av naturgass, og sist fra arbeidet med å akselerere veksten i vår fornybarvirksomhet, sier Anders Opedal, konsernsjef i Equinor. – Jeg ser frem til å bli en del av konsernledelsen, og til å jobbe t

Equinor appoints Torgrim Reitan as new Chief Financial Officer30.9.2022 08:00:00 CEST | Press release

Torgrim Reitan has been appointed Chief Financial Officer and executive vice president in Equinor (OSE: EQNR, NYSE: EQNR), with effect from 6 October 2022. Reitan succeeds Ulrica Fearn who has decided to leave the company to pursue a CFO opportunity outside the company. Ulrica Fearn will be available to secure a good hand over to her successor until further notice. “I am very pleased to welcome Torgrim back to the Corporate Executive Committee. Torgrim has a very strong background to take on the complex challenge as CFO in Equinor, as we progress our ambition to be a leading company in the energy transition. In the current energy crisis, it is a definite strength to have Torgrim in my top management team, with his experience as CFO, from our upstream business, from trading and operations of natural gas, and lastly from the acceleration of growth in our renewables business,” says Anders Opedal, president and CEO of Equinor. “I look very much forward to joining the CEC and to work closel