GlobeNewswire by notified

Mattermost Introduces “OpenOps” to Speed Responsible Evaluation of Generative AI Applied to Workflows

Share

Open source AI-enhanced chat collaboration sandbox accelerates evaluation of generative AI models and usage policies in real world workflows while maintaining full data control

PALO ALTO, Calif., June 28, 2023 (GLOBE NEWSWIRE) -- At the 2023 Collision Conference, Mattermost, Inc., the secure collaboration platform for technical teams, announced the launch of “OpenOps”, an open-source approach to accelerating the responsible evaluation of AI-enhanced workflows and usage policies while maintaining data control and avoiding vendor lock-in.

OpenOps emerges at the intersection of the race to leverage AI for competitive advantage and the urgent need to run trustworthy operations, including the development of usage and oversight policies and ensuring regulatory and contractually-obligated data controls.

It aims to help clear key bottlenecks between these critical concerns by enabling developers and organizations to self-host a “sandbox” environment with full data control to responsibly evaluate the benefits and risks of different AI models and usage policies on real-world, multi-user chat collaboration workflows.

The system can be used to evaluate self-hosted LLMs listed on Hugging Face, including Falcon LLM and GPT4All, when usage is optimized for data control, as well as hyperscaled, vendor-hosted models from the Azure AI platform, OpenAI ChatGPT and Anthropic Claude when usage is optimized for performance.

The first release of the OpenOps platform enables evaluation of a range of AI-augmented use cases including:

Automated Question and Answer: During collaborative and individual work users can ask questions to generative AI models, either self-hosted or vendor-hosted, to learn about different subject matters the model supports.

Discussion Summarization: AI-generated summaries can be created from self-hosted, chat-based discussions to accelerate information flows and decision-making while reducing the time and cost required for organizations to stay up-to-date.

Contextual Interrogation: Users can ask follow-up questions to thread summaries generated by AI bots to learn more about the underlying information without going into the raw data. For example, a discussion summary from an AI bot about a certain individual making a series of requests about troubleshooting issues could be interrogated via the AI bot for more context on why the individual made the requests and how they intended to use the information.

Sentiment Analysis: AI bots can analyze the sentiment of messages, which can be used to recommend and deliver emoji reactions on those messages on a user’s behalf. For example, after detecting a celebratory sentiment an AI bot may add a “fire” emoji reaction indicating excitement.

Reinforcement Learning from Human Feedback (RLHF) Collection: To help evaluate and train AI models, the system can collect feedback from users on responses from different prompts and models by recording the “thumbs up/thumbs down” signals end users select. The data can be used in future to both fine tune existing models, as well as providing input for evaluating alternate models on past user prompts.

This open source, self-hosted framework offers a "Customer-Controlled Operations and AI Architecture," providing an operational hub for coordination and automation with AI bots connected to interchangeable, self-hosted Generative AI and LLM backends from services like Hugging Face that can scale up to private cloud and data center architectures, as well as scale down to run on a developer’s laptop for research and exploration. At the same time, it can also connect to hyperscaled, vendor-hosted models from the Azure AI platform as well as OpenAI.

“Every organization is in a race to define how AI accelerates their competitive advantage,” says Mattermost CEO, Ian Tien, “We created OpenOps to help organizations responsibly unlock their potential with the ability to evaluate a broad range of usage policies and AI models in their ability to accelerate in-house workflows in concert.”

The OpenOps framework recommends a four phase approach to developing AI-augmentations:

1 - Self-Hosted Sandbox - Have technical teams set up a self-hosted “sandbox” environment as a safe space with data control and auditability to explore and demonstrate Generative AI technologies. The OpenOps sandbox can include just web-based multi-user chat collaboration, or be extended to include desktop and mobile applications, integrations from different in-house tools to simulate a production environment, as well as integration with other collaboration environments, such as specific Microsoft Teams channels.

2 - Data Control Framework - Technical teams conduct an initial evaluation of different AI models on in-house use cases, and setting a starting point for usage policies covering data control issues with different models based on whether models are self-hosted or vendor-hosted, and in vendor-hosted models based on different data handling assurances. For example, data control policies could range from completely blocking vendor-hosted AIs, to blocking the suspected use of sensitive data such as credit card numbers or private keys, or custom policies that can be encoded into the environment.

3 - Trust, Safety and Compliance Framework - Trust, safety and compliance teams are invited into the sandbox environment to observe and interact with initial AI-enhanced use cases and work with technical teams to develop usage and oversight policies in addition to data control. For example, setting guidelines on whether AI can be used to help managers write performance evaluations for their teams, or whether researching techniques for developing malicious software can be researched using AI.

4 - Pilot and Production - Once a baseline for usage policies and initial AI-enhancements are available, a group of pilot users can be added to the sandbox environment to assess the benefits of the augmentations. Technical teams can iterate on adding workflow augmentations using different AI models while Trust, Safety and Compliance teams can monitor usage with full auditability and iterate on usage policies and their implementations. As the pilot system matures, the full set of enhancements can be deployed to production environments that can run on a production-ized version of the OpenOps framework.

The OpenOps framework includes the following capabilities:

Self-Hosted Operational Hub: OpenOps allows for self-hosted operational workflows on a real-time messaging platform across web, mobile and desktop from the Mattermost open-source project. Integrations with in-house systems and popular developer tools to help enrich AI backends with critical, contextual data. Workflow automation accelerates response times while reducing error rates and risk.

AI Bots with Interchangeable AI Backends: OpenOps enables AI bots to be integrated into operations while connected to an interchangeable array of AI platforms. For maximum data control, work with self-hosted, open-source LLM models including GPT4All and Falcon LLM from services like Hugging Face. For maximum performance, tap into third-party AI frameworking including OpenAI ChatGPT, the Azure AI Platform and Anthropic Claude.

Full Data Control: OpenOps enables organizations to self-host, control, and monitor all data, IP, and network traffic using their existing security and compliance infrastructure. This allows organizations to develop a rich corpus of real-world training data for future AI backend evaluation and fine-tuning.

Free and Open Source: Available under the MIT and Apache 2 licenses, OpenOps is a free, open-source system, enabling enterprises to easily deploy and run the complete architecture.

Scalability: OpenOps offers the flexibility to deploy on private clouds, data centers, or even a standard laptop. The system also removes the need for specialized hardware such as GPUs, broadening the number of developers who can explore self-hosted AI models.

The OpenOps framework is currently experimental and can be downloaded from openops.mattermost.com.

About Mattermost

Mattermost provides a secure, extensible hub for technical and operational teams that need to meet nation-state-level security and trust requirements. We serve technology, public sector, and national defense industries with customers ranging from tech giants to the U.S. Department of Defense to governmental agencies around the world.

Our self-hosted and cloud offerings provide a robust platform for technical communication across web, desktop and mobile supporting operational workflow, incident collaboration, integration with Dev/Sec/Ops and in-house toolchains and connecting with a broad range of unified communications platforms.

We run on an open source platform vetted and deployed by the world’s most secure and mission critical organizations, that is co-built with over 4,000 open source project contributors who’ve provided over 30,000 code improvements towards our shared product vision, which is translated into 20 languages.

To learn more, visit www.mattermost.com

Mattermost and the Mattermost logo are registered trademarks of Mattermost, Inc. All other trademarks are the property of their respective owners.

Media Contact:

Amy Nicol
Press Relations
Mattermost, Inc.

+1 (650) 667-8512
media@mattermost.com

Images:

Title: Ian Tien, CEO of Mattermost, Inc.

Caption: Ian Tien, CEO of Mattermost, Inc., announces “OpenOps” platform for Controlling IP and Avoiding Lock-In as Operational Workflows become AI-Accelerated

Full image: https://www.dropbox.com/s/kn3eyxyd6eevsab/iantien_4000x2667.jpg?dl=0

Photos accompanying this announcement are available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/d8db2abf-8b1b-4ed6-9f51-952fc8b97597

https://www.globenewswire.com/NewsRoom/AttachmentNg/a4e2598d-4245-4ee9-91ff-895cf0afa68b

To view this piece of content from www.globenewswire.com, please give your consent at the top of this page.
To view this piece of content from ml.globenewswire.com, please give your consent at the top of this page.

About GlobeNewswire by notified

GlobeNewswire by notified
GlobeNewswire by notified
One Liberty Plaza - 165 Broadway
NY 10006 New York

https://notified.com

GlobeNewswire by notified is one of the world's largest newswire distribution networks, specializing in the delivery of corporate press releases financial disclosures and multimedia content to the media, investment community, individual investors and the general public.

Subscribe to releases from GlobeNewswire by notified

Subscribe to all the latest releases from GlobeNewswire by notified by registering your e-mail address below. You can unsubscribe at any time.

Latest releases from GlobeNewswire by notified

Iveco Group signs a 150 million euro term loan facility with Cassa Depositi e Prestiti to support investments in research, development and innovation11.6.2024 12:00:00 CEST | Press release

Turin, 11th June 2024. Iveco Group N.V. (EXM: IVG), a global automotive leader active in the Commercial & Specialty Vehicles, Powertrain and related Financial Services arenas, has successfully signed a term loan facility of 150 million euros with Cassa Depositi e Prestiti (CDP), for the creation of new projects in Italy dedicated to research, development and innovation. In detail, through the resources made available by CDP, Iveco Group will develop innovative technologies and architectures in the field of electric propulsion and further develop solutions for autonomous driving, digitalisation and vehicle connectivity aimed at increasing efficiency, safety, driving comfort and productivity. The financed investments, which will have a 5-year amortising profile, will be made by Iveco Group in Italy by the end of 2025. Iveco Group N.V. (EXM: IVG) is the home of unique people and brands that power your business and mission to advance a more sustainable society. The eight brands are each a

DSV, 1115 - SHARE BUYBACK IN DSV A/S11.6.2024 11:22:17 CEST | Press release

Company Announcement No. 1115 On 24 April 2024, we initiated a share buyback programme, as described in Company Announcement No. 1104. According to the programme, the company will in the period from 24 April 2024 until 23 July 2024 purchase own shares up to a maximum value of DKK 1,000 million, and no more than 1,700,000 shares, corresponding to 0.79% of the share capital at commencement of the programme. The programme has been implemented in accordance with Regulation No. 596/2014 of the European Parliament and Council of 16 April 2014 (“MAR”) (save for the rules on share buyback programmes set out in MAR article 5) and the Commission Delegated Regulation (EU) 2016/1052, also referred to as the Safe Harbour rules. Trading dayNumber of shares bought backAverage transaction priceAmount DKKAccumulated trading for days 1-25478,1001,023.01489,100,86026:3 June 20247,0001,050.597,354,13027:4 June 20245,0001,055.705,278,50028:6 June20243,0001,096.273,288,81029:7 June 20244,0001,106.174,424,68

Landsbankinn hf.: Offering of covered bonds11.6.2024 11:16:36 CEST | Press release

Landsbankinn will offer covered bonds for sale via auction held on Thursday 13 June at 15:00. An inflation-linked series, LBANK CBI 30, will be offered for sale. In connection with the auction, a covered bond exchange offering will take place, where holders of the inflation-linked series LBANK CBI 24 can sell the covered bonds in the series against covered bonds bought in the above-mentioned auction. The clean price of the bonds is predefined at 99,594. Expected settlement date is 20 June 2024. Covered bonds issued by Landsbankinn are rated A+ with stable outlook by S&P Global Ratings. Landsbankinn Capital Markets will manage the auction. For further information, please call +354 410 7330 or email verdbrefamidlun@landsbankinn.is.

Relay42 unlocks customer intelligence with a new insights and reporting module, powered by Amazon QuickSight11.6.2024 11:00:00 CEST | Press release

AMSTERDAM, June 11, 2024 (GLOBE NEWSWIRE) -- Relay42, a leading European Customer Data Platform (CDP), is leveraging Amazon QuickSight to power its new real-time customer intelligence, reporting, and dashboard module. Harnessing the breadth and quality of customer data, the new Insights module empowers marketing teams to dive deep into customer behaviors and gain invaluable insights into the performance of their marketing programs across all online, offline, paid, and owned marketing channels. Preview of the Relay42 Insights module, in pre-beta version Key capabilities of the Relay42 Insights module include: Deep insights into customer behaviors: With the Relay42 Insights module, marketers can ask unlimited questions about their data and gain a deeper understanding of how to serve their customers more effectively. Simplicity with AI-powered querying: Marketers can use artificial intelligence to query their data using natural language search, reducing the reliance on data scientists. Us

Metasphere Labs Announces X Spaces Event on the Topic of Green Bitcoin Mining and Sound Money for Sustainability11.6.2024 10:30:00 CEST | Press release

VANCOUVER, British Columbia, June 11, 2024 (GLOBE NEWSWIRE) -- Metasphere Labs Inc. (formerly Looking Glass Labs Ltd., "Metasphere Labs" or the "Company") (Cboe Canada: LABZ) (OTC: LABZF) (FRA: H1N) is thrilled to announce an engaging Twitter Spaces event on Green Bitcoin mining, energy markets, and sustainability on July 3, 2024 at 2 p.m. ET. Follow us on X at MetasphereLabs for updates and to join the event. What We'll Discuss Bitcoin Mining Basics: Understand the fundamentals of Bitcoin mining.Energy Market Dynamics: Explore how Bitcoin mining interacts with energy markets.Sustainable Innovations: Learn about our efforts to promote sustainability in Bitcoin mining.Sound Money: Discover how tamper-proof currency can enhance stability.Efficient Payment Rails: See how fast, neutral payment systems support humanitarian projects.Carbon Footprint: Compare Bitcoin's environmental impact with traditional banking. "We're excited to host this event and dive into the critical topics of Bitcoin

World GlobeA line styled icon from Orion Icon Library.HiddenA line styled icon from Orion Icon Library.Eye